The Maje Online Shop provides you with a size guide on each item page, under the selection of colours and sizes. This guide will allow you to compare your measurements with the sizes offered for the item.

Our collections are designed and crafted with passion by our creator Judith Milgrom and her team of stylists and designers in Paris. Our items are manufactured with the greatest care by trusted manufacturers in several countries around the world. You can find the exact information on the label sewn into the lining of your item.

We take great pains to offer you the most beautiful items. Should you have a quality concern with regard to one of them, please contact our quality experts at the following address: expertiseuk@maje.com. They will need the following information to provide you with the most suitable solution:
• Your first and last name
• Your order number or receipt
• The name of your item, indicated on the label sewn into the lining
• A description of the issue you have –
• Photos of your item with a close-up of the problem

All of our items that include buttons will be sent to you with extra courtesy buttons. Nevertheless, if you have lost them or would like another part, our advisers will be pleased to find them for you. You can request them directly via our contact form. We will need the following information: -
• Reference of your item
• Your order number
• The description of the part you need

Maje.com offers you the privilege of Majexclusive. These are items especially selected for the Online Shop and available for a limited period only. If you wish to be informed about our next exclusive offer, please sign up to our newsletter.

When an item from the current Collection is no longer available online, it will probably be restocked. To be informed when the desired item is back in stock, click on the “email me when available” button and enter your email address.

Maje.com allows you to order as many different items as you like. However, you cannot order more than three (3) of the same item.

When you create an account on Maje.com, you can access your personalised customer space.
• Track the shipment of your order
• Print your invoices
• Save and edit your personal information
All of these options will allow you to order more quickly.

If you have an account, you may track the progress of your order at any time in the 'My Orders' section of the 'My Account' page. You will also find your order details and their status in this section, and you may also print your invoices.

To change your password, log in to your account and go to the “Change password” section.

We are sorry, but that is not possible because your existing email address is linked to all your account details. If you would like to use a different email address, then you will need to create a new account.

Yes, your invoice will be available in your account, in the “My orders” section. The download icon will be available when the status of your order changes to “Shipped”.

If you want to delete your maje.com account, please contact our Customer Service by email via our contact form. Your information will be deleted within 48 hours. To place a new order, please create a new account.

To follow our news, latest offers and more, please enter your email address In our newsletter subscription section here.

There are a number of payment methods to choose from including Visa and Mastercard. You can also opt to shop and pay via Applepay or Knet.

Your bank account is debited as soon as the payment is confirmed online. If, despite the care that we take in preparing our orders, an item was out of stock, we will issue you a refund prior to shipment of your packages.

Maje.com does not offer the Tax Free service. No tax free form will be sent.

The Maje Online Shop does not offer payment using credit notes. Please use them in one of our Maje Stores.

The Maje Online Shop does not offer payment using gift cards or gift vouchers.

If you think that your payment has been unsuccessful, please check that you have not been sent an order confirmation email and that no order appears to be “In progress” in your customer space.

You should receive an email from us notifying you of the unsuccessful payment and enabling you to complete your order.

Yes, your invoice will be available in your account, in the “My orders” section. The download icon will be available when the status of your order changes to “Shipped”.

Yes. All prices on our website already include VAT.

We secure 100% of the transactions carried out on our website. We use SSL encryption technology to ensure that your bank account information remains protected. It does not pass directly through our website and cannot be accessed by third parties. You can place your order with full confidence.

Enjoy free delivery on all online orders.

You may also choose to use the Click & Collect service, which lets you shop and pay online, whilst collection will be from Maje 360 Degrees Mall store. Learn more about it here.

Delivery is free of charge.

Maje delivers across Kuwait, we’ve got you covered.

Your order will be delivered within 1 to 2 days from the day your order was confirmed.

If you have an account, you may track the progress of your order at any time in the 'My Orders' section of the 'My Account' page. You will also find your order details and their status in this section, and you may also print your invoices.

We might ask for a valid ID, please be ready to present either your National ID, passport or driving license.

Your parcel is prepared with the greatest care to ensure you receive the best possible experience. As in our stores, your item will be wrapped in tissue paper and delivered in a Maje bag. Coats, leathers and bags will be protected by a pouch.

If your order status does not appear to have changed within 72 hours, please contact our Customer Service via our contact form. We will investigate your case with our carrier to quickly locate your package.

Please email us at care@maje.com.kw.

We’re happy to refund or exchange any item as long as it’s accompanied by proof of purchase such as your receipt or delivery note. 

General conditions are applicable in order to qualify for a refund or exchange. All items (including promotional gift items accompanying the order) must also be returned.

• Items for return/exchange must be packaged in their original packaging with their labels.

• Only items that are unaltered, unused, undamaged and clean are eligible for return & refund. 

• Returns must be initiated within the specified period, 14 days for full-priced and sale items. Applicable from the date of purchase.

• Exchanges must be done within the specified period, 30 days from date of purchase for full-priced items and 14 days for sale items. Applicable from the date of purchase. Exchanges can only be done in store and not online.

• Refunds will be credited to your original form or payment.

• We are unable to offer refund/exchange for jewellery, accessories, swimwear, underwear, fragrance and beauty products. 

You have 14 days for full-priced items or sale items. Applicable from the date of purchase.

You have 14 days for sale items, and 30 days for full-priced items. Applicable from date of purchase.

We will not refund or exchange jewellery, accessories, swimwear, underwear, fragrance and beauty products.

Return costs are not refundable.

We will credit your refund through your original form of payment.

Item(s) purchased from Maje website may be returned and/or exchanged within the specified period either by courier collection or direct to Maje 360 Degrees Mall store.

In-store return/exchange: Bring your item for return or exchange along with the original receipt to Maje 360 Degrees Mall store.

Return through website: Log in to your account, click on your order and request a return.

The whole process from receiving your returned items in our store, to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks.

Yes. Please make sure to present a proof of purchase such as a receipt or delivery note when returning your items.

If you think you received the wrong refund amount, please get in touch with us at care@maje.com.kw and we’ll be happy to help you.

If, despite the care that we take in producing your order, an item may exceptionally be defective, please contact Customer Service via our contact form.

Click & Collect is a free service that allows you to shop online and conveniently collect from Maje 360 Degrees Mall.

It’s simple and convenient!
• Choose your products online
• Select Click & Collect at checkout
• Choose Maje 360 Degrees Mall to collect from
• Pay online
• Collect your order at Maje 360 Degrees Mall as soon as we notify you.

No, Click & Collect is a free service.

Click & Collect service is only available at Maje 360 Degrees Mall.

Easy! Click & Collect is a prepaid service, so you can use either your credit/debit card, Knet or Apple Pay to shop online with us.

We will send you an email to let you know that your order is ready for collection. You can then head to Maje 360 Degrees Mall store to collect your order.

From the time you receive our email notifying you that your order is ready, you will have 7 days to collect your order.

You will be asked to present your order number (which you can show through the email we sent to notify you that your order is ready for collection) and your debit / credit card used for the payment.

Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
• An authorization letter written by you
• A copy of your national ID or passport
• The order number (indicated in the order confirmation email we sent you)
• National ID or passport of the person collecting
• A copy or the original card used for the purchase

Simply bring your item(s) to Maje 360 Degrees Mall store and speak with one of our store staff. If you need more details on our returns policy, click here.

To locate your nearest store, click here

Click & Collect service is only available in Maje 360 Degrees Mall store.

To find out the opening hours of your nearest store, click here.